Our Privacy Policy

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CareLink Privacy Policy (Last Updated 3/19/2026)

House Calls of Arizona LLC, an Arizona limited liability company, operates CareLink (“we,” “our,” or “us”). We take the privacy and security of our customers, subscribers, and users seriously. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and how you can request access to or deletion of your data.

Information We Collect

Registration and Account Information

When you register or use our Services, we may collect:

  • Name
  • Company name
  • Phone number
  • Email address
  • Mailing address
  • User credentials and authentication data
Service Data (Customer Data)
  • Information entered into the CareLink platform by you or your organization
  • Scheduling, patient, provider, and operational data
  • Any content created, uploaded, or transmitted within your account

Note: You retain ownership of all data you input into the system.

Technical and Usage Data

We automatically collect certain information when you access the Service:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Date/time of access
  • Pages accessed and usage patterns
Cookies and Session Data
  • We use non-permanent (session) cookies that expire within 24 hours
  • These cookies store non-sensitive session information required to operate the Service

How We Use Information

We use collected data to:

  • Provision and operate the CareLink platform
  • Authenticate users and manage access
  • Process billing and account management
  • Provide customer support
  • Improve system performance, features, and user experience
  • Communicate with users regarding service updates or issues
  • Maintain system security and prevent fraud

Data Sharing and Disclosure

We do not sell, rent, or trade personal data.

We may share information only under the following conditions:

  • With your authorization (for example, sharing within your organization or integrations you enable)
  • Service Providers: Trusted third-party vendors that provide infrastructure, hosting, storage, networking, and security services
  • Legal Requirements: When required to comply with applicable laws, regulations, or legal processes
  • Safety and Fraud Prevention: To investigate or prevent illegal activity or threats
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided where required

We may share aggregated, non-identifiable data for analytics and reporting purposes.

Data Retention

We retain data as follows:

  • Account and Registration Data: Retained for the duration of your account and as needed for billing, legal, and operational purposes
  • Customer Data (Service Data): Retained as long as your account is active or as required by your organization
  • Technical and Log Data: Typically retained for a limited period, such as 30 to 180 days, for security and performance monitoring

We may retain certain information longer if required to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your data, including secure hosting environments, access controls and authentication, encryption where appropriate, and monitoring and logging systems.

While we strive to protect your data, no system can guarantee 100% security. Use of the Service is at your own risk.

Your Data Rights

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request export of your data
  • Request deletion of your data (see Section 7)

Requests may be subject to verification and legal limitations.

Data Deletion

A. Account-Level Deletion
  • You may request account termination by contacting us
  • Upon termination, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law
Customer Data Deletion
  • You may delete data directly within the CareLink platform, if functionality allows
  • Or submit a deletion request to our support team
Exceptions

We may retain limited data if necessary to:

  • Comply with legal or regulatory obligations, including healthcare requirements
  • Prevent fraud or abuse
  • Maintain audit logs or security records

Cookies and Tracking

  • We use session-based cookies required for platform functionality
  • We do not use cookies to collect sensitive personal information
  • You may disable cookies in your browser, but the Service may not function properly

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content.

HIPAA Compliance

CareLink supports healthcare organizations and may handle Protected Health Information (PHI). PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA) and related agreements, including Business Associate Agreements where applicable. Please refer to our HIPAA Policy for additional details.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated effective date.

Contact Information

For questions, data requests, or privacy concerns, please contact:

House Calls of Arizona LLC dba My Mobile Practice Manager (CareLink)
privacy@mymobilepracticemanager.com
123 W Chandler Heights Rd
Suite 11951
Chandler, Arizona 85248